Return & Refund Policy – Spirit of Moss Eco Decor Studio
At Spirit of Moss Eco Decor Studio, we take pride in offering high-quality, handcrafted pieces and exceptional customer service. Because each item is made to order, all sales are final, and we do not accept returns or offer refunds.
However, your satisfaction matters to us. If you’re not completely happy with your purchase, please reach out to us at snizhana@spiritofmoss.com. We’re always here to listen and will do our best to find a solution—whether that means helping you select a better-suited piece or offering other support.
Please note that this policy may be updated at any time without prior notice. By continuing to use our website or purchasing from us, you agree to the terms of the current policy.
Thank you for choosing Spirit of Moss Eco Decor Studio. We truly appreciate your support and look forward to helping you enjoy your piece.
Carrying Guidelines
- Indoor only
- No direct sunlight
- No water needed
- Ensure the item is not placed close to a heating device
- Dust lightly over time with a can of compressed air or you can also use a hair dryer by turning it to cold air mode
- No harsh chemicals
- Natural order will occur 2-3 weeks and subside over time
- Preserved moss absorbs moisture when humidity is high, becoming softer and more pliable. When humidity drops, it releases moisture and becomes firm. To protect its delicate structure, it’s best to avoid handling the moss when it feels very soft or very dry. Ideal humidity for art pieces is 45–60%. Below 30%, it may dry out but will soften again once humidity is restored.